The Great Paper Chase

Last year Fraser Paper put a $3 million computerized tracking system into its West Chicago, Ill., international distribution center (IDC). It was installed to allow faster and more efficient picking of orders.

"The system has worked very well for us from an inventory-management standpoint and an order output accuracy standpoint," notes Terry Henry, warehouse manager at the IDC. "It's given us all real-time data—it has enabled us to give real-time feedback to our customer service department and our customers."