The Great Paper Chase

"Most printers go through a distributor," he says. "That is when the translation of the order usually gets changed. We are always really at the mercy of whoever gives us the actual order. So the more information we have, the better it is—the easier it is for us to fulfill that customer's needs."

To help speed up paper delivery, Champion is looking to third party distribution as an answer. "We are in the process of implementing that. It will be in place in 1999," Essary reveals.