The Digital Shift

"Since 1989, our finance people have hired an outside consultant three times to outsource us," he says. "The first time was a big wake-up call for our people, [but] the consultants said our printing was approximately 25 to 30 percent less [expensive] than the outside, and to keep us. Ever since that first audit, I can honestly say that not only do my employees meet customers' expectations, they exceed them."