The Coverage Conundrum

The vendor's machine has modular components that can be replaced easily and the cost of those components can be buried in an IT equipment budget. On the surface, the only expense to the user appears to be the per copy toner cost, but the actual cost to the overall organization is higher.

The equipment the vendor is marketing is actually supplied and built by other multifunction manufacturers. Instead of comparisons and purchasing decisions being made on the quality of the equipment and service, maintenance and supply costs, this vendor is burying costs and using methods to determine coverage that are difficult to verify. The true costs should be close to those of other vendors, but the competition has been reduced by the vendor's marketing campaign.