The Coverage Conundrum

Toner Usage Not Measured

The problem becomes evident when you realize the vendor is not checking meters on the machine and the customer does not independently record meters to confirm the toner usage or the image purchase but instead relies on the usage report.

There is no independent measuring occurring of the actual toner usage or the meters. In addition, there is no current independent industry standard method to determine toner coverage, and calculation of coverage varies from vendor to vendor.