The Click Of Convenience

"One of the challenges for in-plants is to offer the most convenient service possible," says Mike Leighton, director of Publishing Services for the City of Los Angeles. "Customers are more likely to use something when it's made easy."

That's why Leighton and the 50-employee in-plant decided to upgrade from an older Hagen OA Internet job submission system to one from Printable Technologies. The in-plant launched the new software to the fanfare of a late-January open house.