The Click Of Convenience

If you want to keep your customers, you'd better make life easy for them. Many in-plants say online job submission is the answer.

by Mike Llewellyn

Just try telling a Los Angeles city employee he's got to get in his car, drive across town during rush hour and drop off a print order at the municipal in-plant when there's a quick printer right next door. Great price or no, he's not going to do it.