University of Minnesota, University of North Texas earn 2012 Best of Show awards

By Bob Neubauer

This was a huge accomplishment for an in-plant that, just a few years ago, was struggling to retain customers. When Friend started as director in 1995, the in-plant was in bad shape, with a reputation for poor quality and bad service. In the years that followed, he worked hard to change employee attitudes, improve processes and regain customer trust.

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Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.

The Best Printing of the Year