IPMA 2010: A Hot Time in New Mexico
• Charlotte "Charlie" Holden, director of Administrative Services at Houston Independent School District (HISD), described how she has successfully challenged facilities management (FM) firms at their own game and now runs printing facilities for five outside organizations. Not only is this generating a profit for the district, it has made it nearly impossible for her in-plant to be outsourced, since she has multi-year contracts for the outside business. When bidding against other FMs, she stresses that her goal is to save them money, while the FMs' model is to upsell more expensive services. Also, giving her in-plant the business will support local education by routing money to HISD.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
