IPMA 2010: A Hot Time in New Mexico
Fenton reminded managers that, if their sales or service is poor, it will not matter what they sell; they will simply lose customers. Since most in-plants don't have sales reps, he said, managers and CSRs should be trained in sales and make sales calls, using consultative sales techniques.
Countless Excellent Sessions
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
