In-plant Managers Tune Up In Nashville
Eric Kempton, of Océ North America, offered tips on how in-plants can better sell their value to customers. Come to every customer meeting armed with solutions, he advised, such as how you can help them resolve a conflict, simplify a process or solve an operations problem.
"Give the customers some takeaways from your meeting," he suggested.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
