University, Government In-plants Meet in D.C.

Boarman was addressing the sixth annual INTERQUEST Digital Printing in Government and Higher Education Forum in Washington, D.C. He was one of 12 speakers from university and government in-plants to share their stories at the one-day event, sponsored in part by IPG. Also on the docket were:

• Leslie Rutledge, director of Brown University Graphic Services (see IPG's November cover story), who emphasized that her in-plant's reorganization was successful largely because she focused on getting employees to buy into the changes, take ownership of jobs and welcome cross-training.
• Jane Bloodworth, former manager of the World Bank’s Printing, Graphics and Map Design Unit, who detailed the steps she took to relocate her in-plant from downtown Washington into a new facility outside of the city. She noted the importance of Skype in helping staff communicate between the different locations.
• Former Public Printer Bob Tapella related some of his challenges as he strived to move documents into a digital format. "Look at the communication needs of the customer as opposed to just the printing needs," he urged—in other words, how are clients using these documents, and what is truly the best format for them to receive this information in?
• Stephanie Hemling, Copy Center supervisor at the University of Maryland Baltimore County, noted that her student-staffed in-plant, in addition to handling digital and wide-format printing and laminating, is in charge of the digital signage on campus. She said that displaying promotions and student-made videos on these screens for customers has led to more print business.

During breaks between presentations, attendees visited the tabletop displays of vendors like Kodak, MGI, HP, Xerox, and Canon. One panel featured speakers from Kodak, HP and Xerox discussing their strategies for the government and higher-ed markets.