Servicing Students: A Strategic Win at Villanova - Page 6 of 14

By Bob Neubauer

Of course faculty and staff do occasionally try to print large runs on these MFDs, so the copy center uses Canon's NetSpot Accountant tool to monitor all the devices. On the morning of IPG's recent visit, Jennifer Leatherman, who runs the copy center, noticed one of the law school's hallway MFDs running a very large job. She ran upstairs to pay a friendly visit to the staff member at the machine, convincing the person to let her run that job more cost effectively in the copy center. The message George wants to send is this: "Why run a copier when you can run to lunch?"

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Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.