Servicing Students: A Strategic Win at Villanova

By Bob Neubauer

FOR 10 YEARS, copying services at Villanova University School of Law were provided by Xerox under a facilities management contract. There were, however, some strings attached. The university had to supply the toner. And students had to bring their own paper.

This didn't seem like a very good deal to Michael George, director of Central Services at Villanova University—especially not for the students. But there was little he could do about it. His 20-employee print and mail operation serves the main university, a separate entity from the law school. Still, when the law school announced plans to put up a new building, George saw an opportunity to get more involved.

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Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.