Texas Roundup for NGPA

By Ray Chambers

He presented examples of promotional items used in his operations including a color poster and coffee mug. He argued that in-plant managers should be creative and look for innovative ways to tell their stories to their clients.

He suggested sending success stories to In-Plant Graphics and other publications and leveraging the Google search engines that agency customers use to find the latest news. His operation’s Print-to-Post newsletter (reviewed in IPG’s May issue) is an effective tool to promote successes and services, he said.

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Ray Chambers Author's page

Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.

Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.