Texas Roundup for NGPA
“Evaluate your role as a communications facilitator rather than as a printer,” he said. Identify customer needs and look for new services to add.
Jean-Luc Devis, Washington State Printer, led a discussion on marketing. The whole point of marketing, he said, is to create awareness of your in-plant and generate action.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
