Texas Roundup for NGPA

By Ray Chambers

Industry Trends

Jim Hamilton, group director at InfoTrends, delivered the keynote address. He began by describing industry trends, which include an increase in demand for print, accompanied by a tendency toward lower per-copy costs. Hamilton pointed to variable data and transpromo (the blending of promotional and transactional documents) as opportunities to add value. He also noted that we operate in a multi-channel environment, including both paper and electronic forms of communications. Successful managers must be able to work in both areas.

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Ray Chambers Author's page

Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.

Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.