Technical Tactics

8. Techs talk: Don't think that a mishap with one technician will remain confidential. Technicians talk with each other. I once had a boss who refused to do business with a company because he had heard from a friendly competitor that the customer was slow on bill payment. I myself have often ignored the "get here ASAP" plea because other technicians told me that a customer often exaggerates problems. Remember this: Technicians are on the road a lot and sometimes see their co-workers less than once a week. When they finally do get together, they have stories and they tell them.