Technical Tactics

3. Never say "no rush": You meant "within the next week," but the tech heard "whenever you feel like it." Whether it's parts that need to be ordered or parts that need to be installed, telling technicians that there's no rush tells them that you're not really interested in having your machine fixed. Be specific as possible. If you want it within the next few days, say so. If you want it within the next hour, say so. If you don't really care when, don't say anything. The technician will schedule it as a normal non-emergency call.