Technical Tactics

2. Keep them hungry: Wait until the job is complete before offering food or drink. Again, it can be an expensive distraction. (Not to mention the fact that spilled coffee can destroy your machine. It happened to me once, and it was the most embarrassing call ever. From then on, I never accepted food or drink until I was finished with the machine. There are millions of technicians who haven't figured that out. Don't let them learn on your machine.)