Technical Tactics

How to form a good relationship with your office equipment service technician.

By Eric Engel

Do you want a technician who will do only what is required? Or do you want who will go the extra mile, doing everything in his power to keep your machine running as well as it can?

Technicians may not have complete control over your hourly rate, but most techs have the freedom to turn an extra seven minutes into a full hour—or not. Techs also usually control when they will arrive at a call (and thus whether you will have more or less down time) and sometimes whether they order OEM parts or the less-expensive after-market parts.