Teach Customers To Want It

Paper's Legacy

Users' love affairs with paper continue unabated. Today, however, most users create documents electronically and output them on laser printers. The letters, memos and reports employees produce are, in effect, printed on demand.

In-plant managers can ask customers if they keep 10 or 15 paper copies of every single document on their computer. If they don't, then ask why they would want the in-plant to store dozens of paper copies of similar documents.