Talk from the Top Bindery and Mailing

That's one reason Tim Steenhoek, head of Document Management for ING, in Des Moines, Iowa, integrates mailing and labeling with the basic printing process, a successful combination that landed his shop at number 15 on the IPG Top 50.

"We understand the distribution of a product before we even print it," he says. "One group might go out next-day air, another group to the Internet, and a third group will be added to five other pieces and mailed. We use a lot of software tools to assemble and sort the final product before we go to print."