What Makes an In-plant Successful?

So, how do you achieve this enviable state of affairs? It's really not too hard. You begin by earning the loyalty of your people, and you do that by actions that you take, not by empty words mouthed. You go the extra mile for your people and get their back if they screw up. If you subsequently have to counsel an associate for that or any other reason, you do so behind closed doors. You emphasize great customer service to all your associates, all the time, and then practice what you preach.