What Makes an In-plant Successful?

Let's say this again, clearly: Be motivated by service to your organization more than profit to your unit. If your organization can't drop off a job and know it will be handled in the best possible way, you're going to be in trouble (if you're not already).

My Customers Take Care of My Organization

When you and your people offer all that value to your customers, word gets around. If your customers are happy about the products and services they receive from your in-plant, that's one less problem for your superiors to worry about. Then even if your superiors believed that an FM could come in and do the printing for less, they'd be more likely to confuse Cary Grant with Carrot Top than part with the service and knowledge of your in-plant.