What Makes an In-plant Successful?

My People Care About My Customers

Printing is a commodity product. I cringed inwardly as I typed this, but it's true. If you're seen as a commodity provider, no different than Alpha Graphics, Sir Speedy or any other commercial printer, then you should be worried.

However, if you're seen as someone who is a genuine member of your organization's team, forwarding the primary mission along with everyone else, you'll be in great shape. You achieve that when your people honor your customers by the actions they take. Your customers are honored when they are listened to attentively and when they are advised on all aspects of their printing project regardless of how it affects your in-plant.