What Makes an In-plant Successful?
Hint: It isn’t low prices. Be motivated by service to your organization more than profit to your unit.
Just substitute the word "organization" for the word "shareholders" and it will work for you too.
So, what would Mr. McColl's advice look like in the real world of in-plants?
I Take Care of My People
If you're the manager of an in-plant, this should be pretty clear. You must honor your people. You must respect them. Empower them with the authority they need to make job-related decisions on the fly. You must listen attentively to their concerns and act on those concerns whenever feasible. Your people are much more likely to care about your customers if they know you care about them.
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