What Makes an In-plant Successful?
Hint: It isn’t low prices. Be motivated by service to your organization more than profit to your unit.
• Would you do business with me again?
• Would you refer someone to do business with me?
• Would you give a testimonial?
These are the questions that measure customer loyalty, and as such are the only ones that really matter. Strive for 100 percent here, and know if you're below 90 percent you should be concerned.
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