What Makes an In-plant Successful?
Hint: It isn’t low prices. Be motivated by service to your organization more than profit to your unit.
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Look for new and better ways to service your organization. And—this step is the most often ignored—you have to sell yourself and your organization to your institution. Be sure you meet with your customers regularly, and meet with your top 10 customers at least once every 90 days. They need to know what you and your in-plant provide for them, and they need to know how what you provide is superior to what an outside vendor can provide.
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Richard Griffin
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