Survivor!

Fortunately, we had the documentation to justify our claims of better pricing and service compared with that obtained in the commercial world. We documented every job sent outside.

Why did we survive? I believe a major factor besides cost savings, is our flexibility. "No" is a four letter word here. Downsizing and cutbacks have reduced staffing levels throughout this corporation. We've customized our services to fit the needs of other departments. We will take all print-related projects. If it doesn't make sense to keep a job in house, it goes outside. We make that decision. We pick the right vendor. The job is completed right, the first time—on time. Everybody wins. Our reprographics department increases our value to the parent organization.