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One key point is the ability to manage the customers' expectations. Customer-created low-resolution digital images will not replicate satisfactorily as high-end color output. In addition the CSR must fully understand and practice the fundamentals of service, be the master of the one-to-one relationship and market your future growth through value-added products and services.
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- Companies:
- Adobe Systems
- Heidelberg
- Quark Inc.
- People:
- Bill Buckler
- Mike Richman
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