Streamline Your Mail Center

By combining departments and eliminating some positions via attrition, BYU immediately saved over $86,000 in salaries and benefits.

But Roylance isn't finished yet.

"We have many great ideas on the table," he says.

BYU plans to initiate an intranet site so that the center's clients can check on the status of a job at any time, whether it's in the print, bindery or mail stages.