Streamline Your Mail Center

Cross-training has also proved beneficial at Marvin Windows and Doors, in Warroad, Minn.

"Cross-training was the most important thing we did," affirms Barb Clay, technical publications manager at the 21-employee shop. Clay merged print and mail operations over two years ago. By cross-training bindery and mail personnel, employees can lend a hand in the other department when the workload is heavy, she says. The employees are also much more satisfied, with greater variety in their day-to-day responsibilities, she adds.