Sticking With It

"I've been able to get rid of the responsibility of serving the walk-up customer and deploy my people in alignment with product development," says Hulett, who created project teams to handle jobs more effectively. "That ensures our position in the company."

He notes that by doing this, the 26 employees of central printing now feel they are a more essential part of the company. Instead of just supplying the human resources department with forms, for example, the in-plant is a part of the manufacturing process.