Steps to In-plant Success

Sell your value, convenience, savings and quality, and most importantly, build relationships with your customers and pass those relationships on to your team. If you've built a strong team, the pieces fall in to place.

Conduct surveys, either online or by slipping a survey card in with every order. This is very important. Don't be afraid of negative feedback. Learn from it and grow. Build a fan club, and if it ever gets to the bitter end, organize a focus group of your top fans and let them tell management why they need you and how important it is to the organization's core business.