Start Charging Back

"We use the chargeback system to do our reporting. Any time we buy something we can show the rate of payback," she says.

Without a chargeback system in place, Grega says, running her 80-employee operation—which spans three shifts and covers print, mail and warehousing—would be impossible.

"Overall, charging back helps in justifying why you're here," says Grega. "We can honestly show that we zero out [the budget] and that we're saving the company money."