Start Charging Back

That's because the in-plant charges back for every service it offers. Blakely says it's tough to imagine doing business without a fee-for-service system in place. It might come as a bit of a surprise, then, to learn that Administrative Services is relatively new to charging back.

"We've done it in stages," explains Blakely. "The first operation we converted to chargeback was the printing operation [which includes the offset facility and the copy center]. We recommended to convert it back in 1993, but the administration didn't want to go in that direction."