Start Charging Back

"And when you run a transaction-based system, there's a charge related to every service—front end, traditional printing, warehousing," he explains.

But running a ship this tightly isn't about squeezing every dime out of your customers, it's about saving them money wherever you can. Without a chargeback system, an in-plant has a very difficult time justifying the purchase of equipment that will offer the inexpensive services customers would have to pay more for elsewhere.