Start Charging Back

"The way it used to be, a customer would come in and have no idea how much their order would cost," says Blakely. But now, both the in-plant and the school district are saving money on printing, and that's a benefit he says everyone appreciates.

"There is always some resistance to change, but the chargeback system was very well received," he contends, adding that it also gives his customers increased control over their own departmental budgets as they are no longer told exactly how much they may spend on printing.