Southern Success Story
Stronger Customer Focus
Wilson thinks he's found another way to educate customers on issues such as proofing. Last month he added James L. Parker to his staff as a sales and customer relations person, a brand new position. Parker will interact directly with customers to help them understand what it takes to produce their jobs, while resolving any problems they may have. He will also try to bring the in-plant new business. Two existing estimators/customer service representatives will join him on this team to further increase customer contact.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
