Solutions to Common In-plant Problems

Here’s how Jean-Luc Devis, director of Printing & Mailing Services at Oregon State University*, has handled some common in-plant problems.

Problem: Employees requesting time off when their co-workers are already taking those days off, leaving no one to run the equipment.

Solution: Empowered work teams. Have each work team first work out the time-off schedule before presenting it to the departmental supervisor.

Problem: Phone conversations with customers restrict employees from searching out solutions away from the desk.

Solution: Wireless headsets allow CSRs to be more responsive by allowing access to equipment, proofs, workflow issues, etc. while still on the phone. This improves responsiveness.

* Jean-Luc Devis will begin his new job as Washington State Printer on September 25.