The State of Oregon’s in-plant has saved millions for its customers, while enhancing document security.

By Erik Cagle

A Customer Relations Focus

A unique differentiator for DAS Publishing & Distribution, from an in-plant standpoint, is having a customer relations management staff. This is a must-have at the state level, insists Gallagher.

"We have different customers with a variety of needs," she says, "so we need to have people there who can understand those needs, understand what's available for printing and mailing, and respond to them.