Managing for Survival
When the in-plant is closed, print users migrate to external, often more expensive alternatives; or they send their work to the multi-function copier down the hall. (During the legislative hearings to close the State of Washington's printing office, a $25 million operation, a member of the legislature was quoted as saying that he didn't know why the state needed a print shop when everyone had desktop printers.)
- People:
- Guru Tom Peters
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
