Managing for Survival
If a higher education administrator has to chose between closing an academic unit or the print shop, the printer loses every time. Never mind that the academic unit may be performing poorly and/or losing students, or that closing the print shop usually doesn't reduce costs. People still need print to do their jobs.
- People:
- Guru Tom Peters
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
