Managing for Survival
Other managers, looking for a silver bullet, hear outsourcing "success stories" from other organizations through professional conferences, personal interaction or the business press and decide to look into it.
And finally, some in-plant managers don't understand, or worse, ignore the importance of recovering all of their costs, and they run up sizeable deficits in the process. Even when administration looks the other way and forgives under performance, their in-plants are at risk. Why? Because their next boss may not have the same attitude.
- People:
- Guru Tom Peters
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
