Managing for Survival
A History of Outsourcing
Sometimes in-plants are closed because upper management, especially recently hired and/or promoted managers, have a history of outsourcing. New managers often feel the need to make dramatic changes early on, and closing the print shop, or outsourcing in general, is often used to effect those changes. I'm currently working with a large state university in which a new vice president has directed his staff to outsource printing because "that's the way we did it at my last school."
- People:
- Guru Tom Peters
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
