Scouting Out The Right Path

Customers appreciate this flexibility and often praise the in-plant, he says. They especially like the Customer Bill of Rights that Mettee implemented, outlining which information customers are entitled to know.

"We get a lot of compliments," Mettee says. "It just gave them a feeling of confidence."

Though he was not in the Scouting program for long as a boy—he only made it to Webelos—Mettee believes in BSA's mission and is proud of the part the in-plant plays in supporting it.