Scanning Brings New Business

"Bev" is Beverly Heaslip, John Hancock's manager of the imaging and records management group, where currently, the majority of digital document imaging is performed.

"We began imaging, not really in conjunction with our whole printing and graphics services, but more as a separate business initiative to image policy-holder information. We're an insurance company, so scanning was initially customer-service focused for us," Heaslip recalls.