Satellite Center Boosts Business

"We had to be in a more convenient location," explains Campbell. "We put out a questionnaire asking whether our clients would use our services if we were more centrally located and what services would be used. The response convinced us that we should set up a satellite copy center.

"We simply went to where our biggest customer base was located. We had to make the move because customers could seek out an easier alternative, so we brought our facility to that zone. We simply must offer a comprehensive service and explore all options.