Running The Business Of Print

"We built that up to close to 95 percent," he says, proudly. The secret? "We've always run [the in-plant] like a commercial printer," he reveals.

Perhaps that's why the in-plant's commercial printing business has been so successful. In the late '90s, Grouzard was charged with expanding the in-plant's insourcing efforts. With one salesperson/estimator, the in-plant saw $81,000 in revenue in 1997. Now, with six sales people, the division (called Northbrook Services) brings in $8.8 million.